I'm a Customer
I'm a Seller
I'm a Deliveryman
Which areas does aiai deliver to?
aiai operates across Greater Antananarivo. Enter your address in the app or on the site and you will only be shown stores that serve your neighbourhood.
How can I pay for my order?
You can pay with MVola, Orange Money or Airtel Money, from your aiai wallet, or in cash on delivery when the store accepts it. Delivery and service fees are shown before you confirm.
Do I need an account to order?
No, you can check out as a guest. Creating an account does let you keep your addresses, your order history and your favourites.
Which services does aiai offer?
ai-Sakafo for meals, ai-Shop for shopping, ai-Market for groceries, ai-Pharma for pharmacy, ai-Colis for parcels and ai-Take for journeys. Not every service is open in every zone: the app shows what is available where you are.
Can I choose my delivery time?
Yes. You can order for right now or schedule your order in a one-hour slot, within the store's opening hours. Store pickup is available too.
How do I order from a pharmacy on ai-Pharma?
You can attach your prescription to the order. The partner pharmacy checks it, then confirms the products and the amount with you before preparing it.
What happens if I cancel my order?
Cancellation and refund rules are set out in our cancellation and refund policies, linked at the bottom of the page. For a dispute about an order, write to contact@aiai.mg.
Still have questions?
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